Introduction

SOHO Pool Club (“we”, “our”, or “us”), part of the Simba Sea Trips group of companies operated  by Andrea and Paul Chappell at Boat Lagoon Marina, Phuket, Thailand, is committed to protecting the personal information of every guest, member, and visitor to our website (sohophuket.com). This Privacy Policy explains what data we collect, how we use it, and the choices you have regarding your information.

By using our website or making a reservation, you consent to the practices described in this Privacy Policy.

1.1  Information We Collect

We may collect the following types of personal information:

  • Name, email address, and phone number provided through contact or reservation forms
  • Payment details (processed securely through third-party payment providers; we do not store card data)
  • Visit preferences, special requests, and reservation history
  • IP address, browser type, and device information collected automatically via cookies
  • Feedback and reviews submitted directly to us

1.2  How We Use Your Information

We use your personal data to:

  1. Confirm, manage, and fulfil reservations and event bookings
  2. Communicate important updates, changes, or promotions (with your consent)
  3. Improve our website, services, and overall guest experience
  4. Comply with applicable Thai law and regulatory requirements, including Thailand’s PDPA
  5. Respond to enquiries submitted through our contact channels

1.3  Cookies

Our website uses cookies to enhance your browsing experience, analyse website traffic, and personalise content. You may disable cookies in your browser settings; however, some features of the website may not function correctly without them.

1.4  Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share data with trusted service providers (such as payment processors, email platforms, or booking systems) solely to operate our business, under strict confidentiality agreements.

1.5  Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Reservation records are typically retained for a minimum of three (3) years for accounting and regulatory purposes.

1.6  Your Rights

Under Thailand’s Personal Data Protection Act (PDPA), you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data (subject to legal obligations)
  • Withdraw consent for marketing communications at any time

1.7  Contact for Privacy Matters

For any privacy-related requests or concerns, please contact us:

Email:  info@simbaseatrips.com

Phone:  +66817877702

Address:  Boat Lagoon Marina, Phuket, Thailand

Website:  sohophuket.com